Frequently Asked Questions

How do I order?

Use the website to place your orders.

 

When can I receive my order?

Once you place your order your item will be shipped within 72 hours. Delivery time will depend on the destination country.

 

What are my payment methods?

You have the option to pay by Paypal, and major credit cards.

 

VERY IMPORTANT INFORMATION 

PLEASE READ 

Our Trendy Edition packages shipped internationally ( Europe and America) by DHL from Côte d’Ivoire. They may be subjected to Customs duties and/or charges imposed by their destination country. It is the responsibility of the customer to pay for this fee. Those fees are established once the package arrived in the destination country and the price is established based on the price and nature of the package.

Can I exchange or get a refund?

All of our products are final sales. No refund, an exchange is possible in case of a wrong size, model or colour.

 

What is the best way to contact you?

To contact customer service, please send a message on our Facebook and Instagram platforms or at trendyedition20@gmail.com.

 

Is it possible to order in bulk?

For all bulk or special orders please contact customer service by email trendyedition20@gmail.com or on our social media pages.

 

Do you make special orders?

For all bulk or special orders please contact customer service by email trendyedition20@gmail.com or on our social media pages.

 

Can I place my order by phone?

All orders must be made on our website.

 

Is it possible to cancel or exchange my order?

You can cancel or exchange your order 24 hours after placing the order.

 

More questions?

For more questions, please contact customer service by email at trendyedition20@gmail.com, or on our social media platforms.